Healthcare Plus Podcast
We are excited to share that the Busy Leader’s Podcast is getting a new look and feel. Now introducing…. The Healthcare Plus Podcast! Over the past three years, there has been overwhelming support for the Busy Leader’s Podcast – ranking it in the top 10% of podcasts in the U.S.
What began as a tool to learn from leaders as we navigated the pandemic has evolved in recent years to focus in on the changemakers moving healthcare forward. The podcast’s new look and feel is intended to reflect and embrace that evolution.
Each week, the Healthcare Plus Podcast will bring together healthcare leaders and changemakers to share industry insights, offer solutions to some of healthcare’s greatest challenges, and provide replenishment and well-being tools. Hosted by Quint Studer and Dan Collard, co-founders of Healthcare Plus Solutions Group, listeners will leave each episode with practical tools, techniques, and best-practices to reinforce the great work they’re already doing and address their unique pain points.
Healthcare Plus Podcast
89_How MUSC is Leveraging AI to Improve Patient Access and Experience with Crystal Broj, Chief Digital Transformation Officer
On this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC Health. Since joining the MUSC leadership team in 2022, Crystal has worked to revolutionize MUSC’s healthcare processes and accelerate the delivery of products, solutions, and services to their patient population.
Crystal shares how MUSC is leveraging AI technology to personalize patient care, optimize efficiency through automation, and reduce the burden on healthcare providers. From automated scribes to virtual consultations to fast-pass scheduling, MUSC is finding new ways to transform the patient experience while also prioritizing relationships between doctors and patients.
Quint and Crystal also discuss the importance of operational trials before implementing new technologies enterprise-wide. Crystal believes that collecting user feedback and including physicians in the implementation process is the key to gaining organizational buy-in.
For more information, Crystal invites listeners to connect with her on LinkedIn or send her a direct email at brojc@musc.edu.
About Crystal Broj
Crystal Broj is the Enterprise Chief Digital Transformation Officer for MUSC, starting in 2022. Previously, Crystal served as the AVP for Digital Strategy & Transformation for NorthShore University Health System and Chief Technology & Innovation Officer for American Association of Diabetes Educators (AADE). In her current role, she is responsible for driving and accelerating the Digital Transformation Strategy and overseeing the delivery of products, solutions, and services out of the Transformation Pipeline, delivering optimal value for the MUSC platform ecosystem, healthcare systems and healthcare consumers. Her time at NorthShore focused on the digital front door including a new mobile wrapper app and at AADE building an award-winning website, which was a one-stop shop for all diabetes devices and education. Crystal earned her bachelor’s degree from Northern Illinois University. Originally a native from Chicago, she now enjoys low country living in Charleston.